That’s a phrase I never thought to utter.
It turns out Time Warner Cable is even worse in what they offer and their service.
I was originally going to go satellite this fall, but with the absolute chaos and housing issues we just figured on waiting until things got settled. During that time, TWC started assuming control of the area.
A couple weeks ago, I tried to order ESPN Gameplan (college football package) for the weekend. As I had done on some previous times. TWC was fully in charge now. The Customer Service Rep informed me that TWC doesn’t offer Gameplan on a weekly basis. Only the full package. Very sorry about that. Stupid and annoying, but not ridiculous. I guess. Seems like they are passing up on chances to make more money.
Yesterday, I tried to order ESPN FullCourt for the season. Couldn’t order through the cable box so I called. The CSR said that the computer wasn’t putting it through and that he didn’t know why. I foolishly agreed to let them call back rather than go on hold while he looked into it.
After over 3 hours, I called back. The CSR cheerfully explained that the callback was only 20-45 minutes away. I stopped her before she could hang-up and pointed out that since I had her on the phone and it was a queue issue, not still looking into it. Well, maybe she could just tell me what the situation was now and spare everyone the call back.
She actually had to think about it for a few minutes. Like it was an alien concept.
Finally she told me it seems that TWC doesn’t offer FullCourt in my area. At all. Not weekly, not a full package. I asked why I could locate the channel and the program on the TV. Well it seems that I still have a Comcast cable box, and Comcast offers it. Of course, TWC took over this territory from Comacast and… Hell I don’t know. Typing it out made as much sense as when she tried to explain it.
No sense as to when or if they will offer it.
So, they did it. Got off the phone and went back online and ordered DirecTV. It gets installed in a week and a half.
Congrats TWC, you drove another customer to satellite and you have made me look fondly upon Comcast. The latter just seemed to be a highly improbable shift in my view.